BlogHow do we (co-)work with customers at p.12022-06-16 Simpliz Team

How does this usually happen?

The customer comes. He talks about his requirements. At the initial stage, the person responsible for sales listens, writes down the preliminary terms and conditions. At the next stages of the talks, detailed rules of cooperation, estimation of workload, description of requirements, etc. are established.
At the end, the valuation of the project implementation is prepared and the negotiated contract is signed.

Depending on the details of the requirements written down in the agreement, analytical meetings are held in order to agree on the description of the necessary functionalities and write down the so-called functional project. This description is passed on to programmers who start working. In the sweat of the forehead, they create new screens, forms, mechanisms. Depending on the size of the project, the work lasts from a few weeks to several months. Sometimes longer.

At the end, the client receives the result of their work. I .. great disappointment.

Abstraction? Not necessarily.

I participated in many such projects where the idea of the customer was not the same as the idea of the contractor. After such a confrontation, a lot of work still has to be done in order for both visions to meet and reach any compromise. Unfortunately, the wasted effort will not be returned.

And you can do it in a completely different way.

How can this be done?

Imagine that we smoothly start cooperation immediately after the first follow-up conversation. From the very beginning we are agreed that if the results are unsatisfactory, we communicate on an ongoing basis and correct the course in order to go where we should be heading.
From the very beginning, the client sees the solution before his eyes. Thanks to the fact that we settle accounts on an ongoing basis, the client can interrupt the cooperation at any time and we do not have to look nervously at the bank account whether something has already been received and whether we will be able to pay salaries to employees.
There is also no problem with the project acceptance. After all, they happen on an ongoing basis during the implementation of works. You don't have to accept and sign anything. The project can be interrupted at any time and nobody will have a grudge against anyone.

How could this affect the well-being of both parties? Wouldn't it be the case that both the client and the contractor would have a high level of comfort and security? There would be no need to secure extensive contracts, faults, penalties, etc., and it would not be necessary for both parties to have a high level of comfort and security.

At we work in this way with all our customers. Would you like to become one of them?